When the front desk is flat out or the clinic is closed, Bea answers, books appointments and takes messages, so patients are never left on hold.
Books and reschedules into your practice calendar.
Picks up when every line is busy — no engaged tone.
Out-of-hours calls answered with your instructions.
Clear, written summaries for the clinical team.
Recording and data handling configured to your requirements.
SMS confirmations and reminders where enabled.
Every call is answered professionally, 24/7 — in a natural, friendly voice.
She listens, uses your business knowledge and responds naturally.
Captures the lead, books the job, sends an SMS or transfers the call.
Bea is designed with privacy in mind; recording, retention and handling are configured to your requirements and applicable NZ and Australian privacy obligations.
Yes, with supported calendar integrations; otherwise she captures a structured booking request.
No — she handles overflow, after-hours and routine calls so your team can focus on patients in the room.
Yes — Bea follows your configured escalation rules and can transfer urgent calls.
Give every caller an answer — booked, messaged or transferred.